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    Ethics and Trust in the Investment Profession

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    Ethics and trust

    In the next few minutes:

    1. What ethics is, and why a profession writes it down
    2. Why investment management needs especially high standards
    3. What pushes good people into bad decisions, and a framework that helps

    No calculations in this reading. It's about judgment.

    What ethics is

    Ethics is a set of shared beliefs about which behaviour is good or acceptable and which is bad or unacceptable.

    Ethical conduct follows moral principles and is consistent with what society expects. A second description: conduct that improves outcomes for the people it affects.

    Balancing yourself against others

    The people directly or indirectly affected by your conduct are stakeholders. For an investment professional: clients, coworkers, the employer and the profession as a whole.

    A choice can help you and hurt a stakeholder, for example taking credit for a colleague's research. Ethical conduct balances your self-interest with the impact on others.

    A code of ethics

    A code of ethics is a written set of moral principles that guides behaviour by describing what is acceptable.

    It communicates a group's values, principles and expectations. Some codes add standards of conduct: rules that set a minimum acceptable level of behaviour. A minimum is a floor. It isn't the same as "best practice".

    What makes a profession

    A profession is an occupational group with specialised expert knowledge whose members serve others and agree to follow a code of ethics. Doctors and lawyers are the classic examples.

    The code is how a profession tells the public: our members will use their skills to serve clients honestly. It can raise public trust. It can't guarantee every member complies.

    Check yourself

    Which statement about a professional code of ethics is most accurate?

    Features of a profession

    Beyond specialised knowledge, a profession typically has:

    • A code and standards for professional behaviour
    • A regulatory body that enforces the rules and monitors members' conduct
    • A focus on clients' needs, and a requirement to put client interests first
    • A focus on service to society
    • A focus on, or requirement for, continuing education

    How professions establish trust

    • Requiring high standards of expertise, knowledge and skill
    • Setting standards of ethical behaviour
    • Monitoring professional conduct
    • Encouraging continuing education to keep and build competence
    • Focusing on clients' needs
    • Mentoring and inspiring others in the profession

    Notice that most of these are things the profession does to itself, not things it asks of clients.

    Why investment needs higher standards

    Investment professionals are entrusted with clients' wealth, and they must use their skills to both protect and grow it.

    The product is also intangible. You can judge a laptop or a meal yourself. Judging the quality of investment advice is much harder, so clients have to rely on trust far more than in most businesses.

    The cost of lost trust

    Unethical conduct hurts more than one client. It hurts the firm, which loses business, and it hurts society through the capital markets:

    Trust fallsInvestors doubt the information and advice they get. That is an extra layer of risk on top of investment risk.
    Less capitalInvestors entrust fewer funds and demand higher returns, so the cost of capital rises.
    MisallocationMisleading information sends capital to the wrong businesses, not those with the most growth potential.
    Slower growthThe economy grows more slowly, which harms everyone in it.

    Even the perception of extra risk is enough to start this chain.

    Check yourself

    Why does investment management need higher ethical standards than many other businesses?

    Professionalism in investment management

    Clients rely on an investment professional's expertise, judgment and ethics, so most features of a profession apply here.

    Ethics matters even more because clients often know little about securities, fee structures or the sources of bias in a recommendation. Today, some professionals are held to one standard and others to a stronger one. The next card compares them.

    Suitability vs fiduciary

    Suitability is the match between the client's return requirements and risk tolerance and the characteristics of the securities recommended. A fiduciary standard is stronger: use your knowledge to act in the client's best interests.

    Question askedDoes it fit the client's risk and return needs?
    Two suitable funds, one pays you moreEither may be recommended

    A recommendation passes if it matches the client's profile.

    Challenge 1: we overrate ourselves

    People tend to rate their own ethics as better than others' and to put too much weight on their personal traits ("I'm an honest person").

    The curriculum's point: situational influences, the pressures outside you, often matter more than character in determining how ethically you behave. Good people in bad situations make bad decisions.

    Challenge 2: situational influences

    Common situational influences:

    • Social pressure from others
    • Loyalty to an employer, supervisor or coworkers
    • The prospect of more money or prestige
    • A focus on short-term results over longer-term consequences

    Each pulls attention towards self-interest and the near term, and away from the ethical quality of the decision.

    Challenge 3: rules-only compliance

    A firm with strict rules-based compliance can build a culture where people ask only "What can I do?" (what the rules allow).

    The better question is "What should I do?", based on ethical principles and longer-term results. A rulebook can't anticipate every situation.

    Check yourself

    Rohan, a sales trader, knows a trade isn't right for a client but books it after his desk head says the team must hit its monthly target. Which challenge to ethical behaviour does this best illustrate?

    Ethical is not the same as legal

    Not every unethical act is illegal, and not every illegal act is unethical.

    LegalIllegal
    EthicalMost everyday conductSome whistle-blowing; civil disobedience
    UnethicalRecommending a relative's firm without disclosureFraud

    In some places, reporting your employer's harm to clients by sharing private company information is illegal. Many would still call it ethical whistle-blowing.

    Laws follow scandals

    New laws often respond to recent unethical behaviour: the US Securities Acts of 1933 and 1934 and Glass-Steagall after the 1929 crash, Sarbanes-Oxley after Enron and WorldCom, Dodd-Frank after the 2008 crisis.

    Laws are specific. Ethical principles usually set a higher standard and need more judgment about the impact on many stakeholders. New laws can even open room for new unethical behaviour.

    Check yourself

    Ananya says that by following every law she has met her ethical duties too. Compared with following the law, following a code of ethics:

    Build ethics into decisions

    Decisions improve when ethics is built into a firm's decision-making process. That needs a code of ethics to guide it and support from senior management.

    A framework helps you identify the issues, see them from several perspectives, build judgment and avoid unanticipated ethical consequences. The curriculum's framework has four steps:

    IdentifyRelevant facts, stakeholders and duties owed, ethical principles, conflicts of interest
    ConsiderSituational influences, additional guidance, alternative actions
    Decide and actChoose and carry out the action
    ReflectWas the outcome as anticipated? Why or why not?

    The framework in action

    Kavya, a portfolio manager, is offered a bonus for moving clients into her firm's new fund.

    • Identify: facts (the fee is higher), stakeholders (clients, firm, herself), duties (clients first), the conflict (her bonus).
    • Consider: the bonus as a situational influence; ask compliance or a mentor; alternatives (move only clients it suits).
    • Decide and act: recommend it only where it's in the client's interest.
    • Reflect: did clients end up better off?

    Check yourself

    The main benefit of using an ethical decision-making framework is most likely that it helps you:

    Remember this

    IdeaKey point
    EthicsBalance self-interest with impact on stakeholders
    Code of ethicsCommunicates values; standards set a minimum
    ProfessionExpertise, a code, monitoring, client focus
    InvestmentEntrusted wealth, intangible product
    FiduciaryStronger than suitability: best interests
    ChallengesSituational influences beat character
    Law vs ethicsEthics is a higher bar, more judgment
    FrameworkIdentify, consider, decide and act, reflect

    That's the reading.

    Now test it on exam-style questions while it's fresh.