7-Day Money-Back Guarantee
At OneQuest, we are committed to your success. We offer a 7-day money-back guarantee on all our exam preparation courses. If you're not satisfied with your purchase, you can request a full refund within 7 days of your purchase date.
Eligibility for Refund
To be eligible for a refund, you must:
- Request the refund within 7 days of purchase
- Have completed less than 20% of the course content
- Provide a valid reason for the refund request
- Contact us through the official support channels
How to Cancel & Request a Refund
- Send an email to care@onequest.in
- Include your order details and reason for cancellation
- Our team will review your request within 2-3 business days
- Once approved, the refund will be processed to your original payment method
Refund Processing Time
Once your refund is approved, it will be processed within 5-7 business days. The time it takes for the refund to reflect in your account depends on your payment method and bank processing times.
Non-Refundable Items
The following are not eligible for refunds:
- Courses purchased more than 7 days ago
- Courses where more than 20% of content has been accessed
- Completed mock tests or practice exams
- Downloaded study materials or resources
Contact Us
For any questions regarding cancellations or refunds, please contact us at care@onequest.in