Cancellation & Refund Policy

7-Day Money-Back Guarantee

At OneQuest, we are committed to your success. We offer a 7-day money-back guarantee on all our exam preparation courses. If you're not satisfied with your purchase, you can request a full refund within 7 days of your purchase date.

Eligibility for Refund

To be eligible for a refund, you must:

• Request the refund within 7 days of purchase
• Have completed less than 20% of the course content
• Provide a valid reason for the refund request
• Contact us through the official support channels

How to Cancel & Request a Refund

1. Send an email to care@onequest.in
2. Include your order details and reason for cancellation
3. Our team will review your request within 2-3 business days
4. Once approved, the refund will be processed to your original payment method

Refund Processing Time

Once your refund is approved, it will be processed within 5-7 business days. The time it takes for the refund to reflect in your account depends on your payment method and bank processing times.

Non-Refundable Items

The following are not eligible for refunds:

• Courses purchased more than 7 days ago
• Courses where more than 20% of content has been accessed
• Completed mock tests or practice exams
• Downloaded study materials or resources

Contact Us

For any questions regarding cancellations or refunds, please contact us at care@onequest.in